Cancellation, Return & Refund Policy

Cancellation Policy

1. Order Cancellation by Customer:
Customers can cancel their order within 24 hours of placing it without any cancellation charges.
After 24 hours, a cancellation fee of 10% of the order value will be charged.

2. Order Cancellation by Us:
We reserve the right to cancel any order due to product unavailability, issues with payment, or other unforeseen circumstances.
If we cancel an order, the customer will receive a full refund, including any shipping charges.

1. Eligibility for Return:
Returns are accepted within 7 days from the date of delivery.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it. Once the return request is accepted, return request will be initiated and completed within 7-14 working days
Items that have been customized or modified according to the customer’s specifications are not eligible for return.

2. Process for Return:
To initiate a return, contact our customer service team at support@ecool.in with your order details and reason for return.
Our team will provide instructions on how to return the item.
The customer is responsible for the shipping costs of returning the item.

3. Return Shipping:
We recommend using a trackable shipping service or purchasing shipping insurance for items over ₹5,000. We cannot guarantee that we will receive your returned item.

1. Refund Eligibility:
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

2. Partial Refunds:
Partial refunds may be granted in the following situations:
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Any item returned more than 7 days after delivery.

3. Non-Refundable Items:
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Late or Missing Refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at support@ecool.in or +91-82191851501.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at support@ecool.in or +91-82191851501.

For any queries or concerns regarding your order, please contact our customer service team at:
Email: support@ecool.in
Phone: +91-82191851501
Address:
4 3 / 4 4, 1st Floor, Vijay Nagar Bldg, Opp. Western Railway Station, Dadar West, Mumbai 400028 Maharashtra
Factory: Plot No. B-24, MIDC, Industrial Area, Dist - Thane, Murbad, Maharashtra 421401

This policy ensures transparency and sets clear expectations for customers regarding cancellations, returns, and refunds.